Stages of the MooreHaven complaints management process are as follows:
MooreHaven strives to achieve a satisfactory resolution of complaints at the earliest Stage possible:
Stage 1 – Local resolution of verbal complaints at point of contact (informal).
Stage 2 – Local investigation of written and serious complaints (formal).
Stage 3 – Internal Review (MooreHaven Centre).
Stage 4 – Independent Review (HSE under your service your say)
Stage 5 – Make contact with the Ombudsman –
Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2. Phone: 01 6785222. Email: email@example.com